vanderbilt coronavirus hotline

Our group has worked so well to troubleshoot and answer questions, making sure we are giving out coordinated and succinct information to all of our patients and employees.”. “Alyssa and I have never met but we talk several times a day. This line is for new and returning students and their families and is staffed from 8 a.m. - 5 p.m. CDT Monday through Friday. The hotline team’s goal is to get back to patients in less than 30 minutes to an hour. Asymptomatic close contacts will now quarantine for 10 days. The COVID-19 pandemic has brought forth increasing xenophobic acts of hatred and aggression against Asian Americans and Pacific Islanders. Early on if there was a press release or a press conference, people would see that and get worried and we’d get an influx of calls. A hotline is available at 888-312-0847 from 7 a.m. to 7 p.m. daily. If Student Health is closed and you are having cough, fever, or shortness of breath, please click here for a list of Vanderbilt Health COVID assessment sites and additional information. The schedulers are managed by a team including Teresa Gillespie, operations manager for Patient Access Services. Vanderbilt’s insurance provider Aetna is taking significant steps in response to COVID-19. The hotline has since received more than 20,000 calls. They are overseen by April Kapu, DNP, RN, ACNP-BC, associate nursing officer for VUMC Advanced Practice and director of the Office of Advanced Practice, and Kyla Terhune, MD, MBA, associate professor of Surgery and Vice President for Educational Affairs for VUMC and Associate Dean for Graduate Medical Education for Vanderbilt University School of Medicine.. “It’s been great to see the teamwork between many people who have never met, working to get information out to all of our patients quickly and easily to keep them as safe as possible,” Speros said. This line is available daily, 8 a.m.-5 p.m. VUMC coronavirus website established. MyVUMC is a biweekly e-mail newsletter for faculty, staff, and students of Vanderbilt. The hotline has since received more than 20,000 calls. Coronavirus (COVID-19) Resources Hotline for Employees, Patients with Symptoms If you are a Vanderbilt employee or patient with fever, cough or shortness of breath and are concerned about the coronavirus, call (888) 312-0847 to be assessed. VUMC’s hotline surpasses 20,000-call milestone. You should call the VUMC COVID-19 hotline at (888) 312-0847 before proceeding to an assessment center. Vanderbilt University Medical Center. If you are a Vanderbilt employee or patient with fever, cough or shortness of breath and are concerned about the coronavirus, call (888) 312-0847 to be assessed. The hotline started with three nurse practitioners, and additional staff were trained and brought on as the calls began to increase. Copyright ©2021 by Vanderbilt University Medical Center. A caregiver at Vanderbilt University Medical Center has tested positive for the flu-like virus, the health systems announced Wednesday night. Branch said monitoring the Access Center hotline has been exhausting, but that she couldn’t be more pleased with how it’s worked out. “We communicate with April and Kyla in the command center, so we’re getting the most up-to-date information out to the patients who call. The VUMC hotline … If Student Health is closed, call the VUMC COVID-19 hotline at (888) 312-0847 for information about after-hours assessment site availability. The hospital’s designated coronavirus assessment site saw more than 11 hundred patients and in a matter of 24 hours, Vanderbilt’s lab completed … COVID-19 has hit Nashville’s largest hospital. A new website, “Coronavirus (COVID-19) Information for Employees and Patients” has been created to serve as a repository for Vanderbilt University Medical Center COVID-19-related information.. Vanderbilt Health has several recommendations for addressing concerns related to pregnant employees. If you have a COVID-19 concern, report it by calling the Public Health Ambassadore Hotline at 615-343-1352. Vanderbilt University Emergency Contact Numbers. Chaplin and Religious Life Main Number—(615) 322-2547 ×The Vanderbilt Television News Archive is currently closed to in-person research, but is still fulfilling loan requests. For COVID-19 response, much of the focus is on Vanderbilt University Adult Hospital. “We reached out to all of our schedulers and said, ‘we need some help,’ and our team stepped up,” said Chanell Branch, MBA, vice president of Patient Access Services, who oversees the access hotline. The new website, “Coronavirus (COVID-19) Information for Employees and Patients” was created to serve as a repository for VUMC’s COVID-19-related information. “It’s been wild, the amount of calls and concerns and uncertainty from the community, and from our end, often having to change protocols on an hourly basis,” she said. New Metro COVID-19 Hotline: The Metro Nashville Public Health Department recently launched a new COVID-19 information hotline: 615-862-7777. This site acts as a central hub for the State of Tennessee's response to COVID-19 and represents a collaboration between many State agencies. Hotline for Employees, Patients with Symptoms. Clinical and non-clinical employees from Monroe Carell Jr. Children’s Hospital at Vanderbilt, Vanderbilt Psychiatric Hospital and The Vanderbilt Clinic have been training for temporary redeployment to VUAH. HR COVID-19 Resources COVID-19 Payroll Tax Deferment. by Nancy Humphrey, News and Communications. I’ve been really proud of Vanderbilt and how we’ve been proactive in dealing with this outbreak.”. Between 10-20 staff the hotline at any given time. Vanderbilt University Medical Center now has a dedicated hotline for its patients and employees who are concerned they could be ill with COVID-19, caused by the novel coronavirus. Please also call any clinic before you arrive if you have respiratory symptoms, so that you can be given a mask before entering the facility. This number is (888) 312-0847. Questions range from those wanting to know if they should be tested to those who have tested positive and want to know when they can go back to work. The hotline is answered 7 a.m.-7 p.m., seven days a week. Additional guidance can be obtained by calling the VUMC COVID-19 hotline at 888-312-0847. But at its peak there were often hundreds of patients waiting for a call back. The line is open from 10 a.m.–10 p.m. Vanderbilt University Medical Center (VUMC) continues to closely follow the COVID-19 outbreak. We will combine our transformative learning programs and compelling discoveries to provide distinctive personalized care. This line is available daily, 8 a.m.-5 p.m. Not regularly receiving VUMC Communications emails? The access hotline can be reached at (888) 312-0847. At this time, VUMC clinicians will not test patients for COVID-19 who are not exhibiting symptoms- fever, cough and difficulty breathing. “It’s kept me busy while staying at home social distancing.”. Vanderbilt®, Vanderbilt University Medical Center®, V Oak Leaf Design®, Monroe Carell Jr. Children’s Hospital at Vanderbilt® and Vanderbilt Health® are trademarks of The Vanderbilt University. If yes, they obtain the caller’s contact information and send a message to a group of clinicians working the hotline. VUMC’s COVID-19 hotline surpasses 20,000-call milestone, Message from Dr. Wright Pinson: Continued physical distancing is our most important tool, Register for the Healthcare Worker Exposure Response & Outcomes (HERO) Study, COVID-19 Vaccines and Allergies/Anaphylaxis, My Southern Health Blog: COVID-19 Content, Discover VUMC's breakthroughs in infectious disease, Information for Specific Diseases and Conditions, Monroe Carell Jr. Children's Hospital at Vanderbilt, Coronavirus (COVID-19) Information for Employees and Patients. This line is available daily, 8 a.m.-5 p.m. Coronavirus (COVID-19) … A hotline is available at 888-312-0847 from 7 a.m. to 7 p.m. daily. Since January 2020, there have been over 1,800 reports of anti-Asian discrimination incidents related to COVID-19. Asking them to sacrifice their weekends to cover this hotline, especially in the beginning when the volumes were astronomical, it’s been remarkable how everybody came together.”. The website contains current information about COVID-19 prevention, updates from Medical Center leadership and from the Department of Infection Prevention, … Telehealth. The clinician hotline supervisors are Alexandra Speros, MSN, CNM, FNP-BC, APRN, a certified nurse midwife and family practitioner providing women’s care at West End Women’s Health Center and Vanderbilt Nurse-Midwives at Melrose, and Alyssa Miller, MSN, AGPCNP-BC, APRN, a nurse practitioner who provides primary care to the MNPS Employee & Family Health Care Centers. “We didn’t know at first how many calls to anticipate, but we got appropriate staffing quickly and knocked those out as quickly as possible,” Speros said. Those manning the hotline recommend where patients should can go for assessment, if testing is advised. Speros said the work from the clinician team has been impressive. We get the gamut of questions, from ‘do I have it,’ to ‘I do have it, what do I do now?’”. Vanderbilt Health patients and employees with respiratory illnesses seeking more information about possible COVID-19 infection should call (888) 312-0847. The PHA Hotline is for reporting violations of COVID-19 campus protocols; the Fall 2020 Helpline (615-322-4357) you may be familiar with is for questions about … Posted by Katherine Keith on Wednesday, August 19, 2020 in Community Messages.. Dear Vanderbilt Students, Last night you received a message from me regarding arrival testing and guidelines for on- and off- … “It was quite a task to pull this well-oiled machine together in such a short period of time,” Branch said. Vanderbilt Health designated screening clinics for COVID-19, Travel guidance for VUMC-employed individuals - March 6, 2020. Vanderbilt will not be implementing the payroll tax deferment program included in the August 8 Presidential Memorandum.. Aug. 19, 2020 – Student Accountability Actions for COVID-19 Policy Violations. Branch and her team created a list of FAQs based on early calls to the hotline, and updated the information daily early on to pass along to the schedulers answering the calls. *Despite the ongoing surge of incidents reported, the Centers for Disease Control and Prevention (CDC) and the United States … The state's coronavirus hotline, which also played a "Thank you for calling Vanderbilt" recording at some points during the hold music, operates … Public Health AmbassaDores have been assisting the Vanderbilt community since July and serve as one of the university’s main resources for … This will cover the test kit for patients who meet CDC guidelines for testing, which can be performed in any approved laboratory location. For all other travel, the March 2 guidance provided below remains in effect. COVID-19 Resources COVID-19 Payroll Tax Deferment. Before calling, please consider that if you are without symptoms and would not see your doctor based on how you feel now, you do not need evaluation or testing for COVID-19. The schedulers are also equipped with a list of assessment sites, addresses and business hours. Miller said working the hotline has been an experience she won’t forget. Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action. EAD/Title IX Coordinator Main Number—(615) 322-4705. Effective immediately, Aetna will waive co-pays and member cost share for all diagnostic testing related to COVID-19. Vanderbilt Nurse Faculty Practices Anchor Down, Step Up. by Nancy Humphrey In early March Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. 16, 2020—In early March Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. This number is answered 7 a.m. - … However, if you feel that you are ill, please call the hotline at 888-312-0847 to be screened. Vanderbilt will not be implementing the payroll tax deferment program included in the August 8 Presidential Memorandum.. For the latest information about COVID-19 (coronavirus disease), visit vu.edu/coronavirus. Apr. “We had no issues with getting people to volunteer, even on weekends, when our schedulers don’t normally work. The hotline is answered 7 a.m.-7 p.m., seven days a week. EOE/AA/Women/Minority/Vets/Disabled The hotline has since received more than 20,000 calls. “It took a little bit of figuring out how to manage the calls at first because we had such a huge influx of calls very quickly. Hotline for Employees, Patients with Symptoms. If a patient tests positive, another team is assigned to follow up by telemedicine visits every other day to make sure they aren’t worsening. Vanderbilt Health currently only provides COVID-19 testing for our patients with symptoms or those without symptoms who are required to be tested before a scheduled surgery or procedure at VUMC. Through the exceptional capabilities and caring spirit of its people, Vanderbilt will lead in improving the healthcare of individuals and communities regionally, nationally and internationally. I can’t say enough good things about them. “We were able to get a number not being utilized and hook that to the hotline, and get our schedulers trained as quickly as possible — all in the midst of sending them home to work.”       About 200 nurses, nurse practitioners, physician residents and fellows are now involved in the clinician portion of the hotline, which is also active seven days a week, from 7 a.m. to 7 p.m., Central Time. This line is answered 7 days a week, 7 a.m.-7 p.m. Initially, calls were answered until 10 p.m. “I was amazed at our team and how they were willing to do whatever needed to be done for our patients,” Branch said. Vanderbilt offers COVID-19 testing to current patients and employees. Vanderbilt offers COVID-19 testing to current patients and employees. The hotline with as many as 15 call takers, can be reached by dialing 615-862-7777, and will operate from 7 a.m. to 7 p.m. seven days a week. Around lunchtime, my wife developed fever. “There have been many challenging questions from patients who are scared and confused and we’ve had a great team. Given her progression of symptoms, I decided to leave work and visit a Vanderbilt walk-in clinic for COVID-19 testing. Vanderbilt University Police Department Dial 911 from any campus phone Dial (615) 421-1911 from any other phone. More information about the State and Vanderbilt hotline are below: The Tennessee Coronavirus Public Information Line is (877)-857-2945. by Nancy Humphrey, News and Communications In early March, Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. In early March, Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. Ascension … These FAQs contain information about COVID-19 as it relates to the conduct of clinical investigation, operations, and sponsored projects. A new website, “Coronavirus (COVID-19) Information for Employees and Patients” has been created to serve as a repository for Vanderbilt University Medical … Vanderbilt University Medical Center now has a dedicated hotline for its patients and employees who are concerned they could be ill with the disease COVID-19-- 888-312--0847. Student Health Center Schedule or cancel Appointment—(615) 322-2427. Vanderbilt implements emergency relief fund, extended sick leave to help employees manage challenges related to COVID-19. Project Safe Support Hotline—(615) 322-SAFE (7233). The calls come in to VUMC’s Access Center where shifts of VUMC schedulers, working from home from 7 a.m. to 7 p.m. Central Time, seven days a week, ascertain if the caller is a current Vanderbilt patient or an employee. Call the Return to Campus Helpline at 615-322-4357. Read more If you are a Vanderbilt employee or patient with fever, cough or shortness of breath and are concerned about the coronavirus, call (888) 312-0847 to be assessed. In many cases, we can now see you from the safety of your home through telehealth video visits. COVID-19 hotline established Vanderbilt University Medical Center now has a dedicated hotline for its patients and employees who are concerned they could be ill with the disease COVID-19-- 888-312--0847. The hotline has since received more than 20,000 calls. That night, I received a call: I was the first Vanderbilt University Medical Center employee to test positive for the novel coronavirus. As Vanderbilt University leadership considered whether it could bring students, faculty and staff back to campus safely in the fall, they knew that COVID-19 testing, contact tracing and symptom management were going to be necessary to protect the campus community. Many are answering calls in addition to their regular jobs at VUMC. 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